25 Call Center Technology Trends to Watch in 2021
Throughout 2020, many new trends arose and call center solutions continued to ev [...]
To Provide Excellent Customer Service Don’t Just Answer Questions, Add Value
Traditional customer service is historically understood to be a passive/reactive [...]
Rethinking customer service: No longer the weakest link
New research shows that high performing organizations are investing in service i [...]
Biggest Pitfalls with Customer Service AI ..And How to Avoid Them
Imagine you’re stuck in traffic on the way to the airport. You call your airline [...]
Happy Employees Create Happy Customers
"Studies confirm that employee happiness correlates with employee efficiency, cr [...]
Finding the right balance between human and digital interactions
.entry-header Simple Share Buttons Adder (7.6.21) simplesharebuttons.com Digital [...]
16 Tips For Boosting Customer Satisfaction With Happier Employees
A great company culture trickles down through the entire organization, keeping e [...]
12 Golden Rules for Customer Experience Strategy
Each and every company is, of course, different, but there are some essential in [...]
Top 27 Customer Experience Statistics to Know in 2021
The COVID-19 pandemic has shaken the world economy in a variety of ways. For one [...]
The ICMI Top 25 Thought Leaders of 2021
Once again, ICMI has compiled a list of the top thought leaders to follow on soc [...]