Biggest Pitfalls with Customer Service AI ..And How to Avoid Them
Imagine you’re stuck in traffic on the way to the airport. You call your airline [...]
Happy Employees Create Happy Customers
"Studies confirm that employee happiness correlates with employee efficiency, cr [...]
Finding the right balance between human and digital interactions
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16 Tips For Boosting Customer Satisfaction With Happier Employees
A great company culture trickles down through the entire organization, keeping e [...]
12 Golden Rules for Customer Experience Strategy
Each and every company is, of course, different, but there are some essential in [...]
Top 27 Customer Experience Statistics to Know in 2021
The COVID-19 pandemic has shaken the world economy in a variety of ways. For one [...]
3 Ways to Rethink Next-Gen Customer Experiences
Digital options have been crucial for consumers to continue the activities of da [...]
6 Top Customer Experience Trends in 2021
The digital transformation of companies accelerated significantly in 2020. In pa [...]
AI and Top CX Trends 2020
At the recent Forrester Data Strategy & Insights 2020 virtual conference, an [...]
Linking the Employee and Customer Experience
Pundits and CEOs have long debated the relative merits of whether to focus prima [...]