How T-Mobile Brought Collaboration to Customer Service
Idea in Brief The Problem In most big companies, customer service feels l [...]
The Customer Experience Impact of Millennials and Generation Z
The Customer Experience Impact of Millennials and Generation Z No matter the siz [...]
Why Focus On Customer Experience? Here’s Why.
There’s a lot of buzz in the business world about customer experience – how it’s [...]
5 ways to prepare for a new era of Customer Experience | CustomerThink
If you’re familiar with the Gartner Hype Cycle, you’re probably familiar with th [...]
3 Common Errors That Can Render Your Customer Journey Maps Ineffective
Not all maps are created equal. Perhaps you’ve seen a map of the United States f [...]
5 Ways Contact Centers Can Help Break Down Walls & Silos in Organizations | ICMI.com
By Chris Hanna | Published: February 06, 2019 Within many organizations, [...]
Improve Customer Experience with Emotional Intelligence in the Contact Center
The path to success is paved with quality customer experiences. Arguably, it’s t [...]
3 Ways Artificial Intelligence Is Transforming Customer Experience
Artificial intelligence (AI) is here. The technology is already making an impact [...]
How to Humanize your Digital Customer Experience
The landscape of marketing has changed dramatically where the customer expects s [...]
The Key to Happy Customers? Happy Employees
Executive Summary In a recent analysis, analysts at Glassdoor asked: Can [...]