Performance measurement

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How T-Mobile Brought Collaboration to Customer Service
How T-Mobile Brought Collaboration to Customer Service

How T-Mobile Brought Collaboration to Customer Service

By Matthew Dixon - HBR|October 28th, 2019|Categories: Customer Experience|Tags: Collaboration, csat, Customer Experience, Customer Service, custserv, CX, Performance measurement|

Idea in Brief The Problem In most big companies, customer service feels l [...]