Mastering Omnichannel Customer Service in 2024 Mastering Omnichannel Customer Service in 2024 Mastering Omnichannel Customer Service in 2024 By Michael Podolsky - CMS Wire|March 26th, 2024|Categories: Customer Experience|Tags: AI, Artificial Intelligence, category: customer experience, csat, customer engagement, Customer Experience, Customer Service, customer support and service, custserv, CX, cxm, Leadership, omnichannel, omnichannel customer experience, self service, Success| Building bridges to the consumer through multi-channel support. The Gist Techno [...]