Is Your AI-First Strategy Causing More Problems Than It’s Solving? Is Your AI-First Strategy Causing More Problems Than It’s Solving? Is Your AI-First Strategy Causing More Problems Than It’s Solving? By Oguz A. Acar - HBR|March 24th, 2024|Categories: Customer Experience, Technology|Tags: AI, AI and machine learning, Algorithms, Analytics and data science, Artificial Intelligence, Automation, ChatGPT, csat, customer engagement, Customer Experience, Customer Service, custserv, CX, Data management, Performance indicators, Success, Technology and analytics| From technology giants like Google to major management consultants like McKinse [...]
