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Motivating People Starts with Building Emotional Connections
Thousands of years ago, Aristotle identified pathos as a critical element in co [...]
New Report: Only 12 Percent of Employees Are Fully Productive at Work (The Reasons Why May Surprise You)
Since the pandemic, millions of people have adjusted to their own homes becoming [...]
What to Do When You’re Stuck in the Survival Zone
Covid-19 has led to nearly two years of loss, fear, isolation, and gnawing uncer [...]
If You’re Too Busy for These 3 Things, Your Leadership is on Life Support
For nearly 16 months, businesses everywhere have had to grapple with the magnitu [...]
3 Signs to Immediately Recognize a Toxic Manager in Action
For nearly two decades, I've combed through research to discover the top mistake [...]
New Report: Half of Employees Plan to Leave Their Job This Year.
A global crisis at the scale of the Covid-19 pandemic has changed every aspect o [...]
16 Tips For Boosting Customer Satisfaction With Happier Employees
A great company culture trickles down through the entire organization, keeping e [...]
Linking the Employee and Customer Experience
Pundits and CEOs have long debated the relative merits of whether to focus prima [...]
How to rethink customer and employee experience
COVID-19 has dramatically impacted how we interact in society — and in the enter [...]
Technology + Innovation: Building the superhuman agent | McKinsey
Researchers, academics, and innovative organizations have produced a seem [...]