Designing Customer Journeys for the Post-Pandemic World Designing Customer Journeys for the Post-Pandemic World Designing Customer Journeys for the Post-Pandemic World By Gene Cornfield | HBR|May 17th, 2021|Categories: Customer Experience|Tags: csat, customer engagement, Customer Experience, Customer Service, Customers, custserv, CX, journey mapping, Marketing, Sales & Marketing| As vaccinated millions step tentatively back into an in-person economy poised fo [...]
