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Designing Customer Journeys for the Post-Pandemic World
Designing Customer Journeys for the Post-Pandemic World

Designing Customer Journeys for the Post-Pandemic World

By Gene Cornfield | HBR|May 17th, 2021|Categories: Customer Experience|Tags: csat, customer engagement, Customer Experience, Customer Service, Customers, custserv, CX, journey mapping, Marketing, Sales & Marketing|

As vaccinated millions step tentatively back into an in-person economy poised fo [...]