Shift customer service from a cost center to a growth engine
There’s an old saying when something you value changes and no longer brings you [...]
Customers are Demanding Better Mobile Experiences
Customers are Demanding Better In-App Support: Is Your Company Ready? By Eric V [...]
Productivity Tips – Be More Productive
Every one of us is gifted the same twenty-four hours every day. It’s how you us [...]
Why An Optimistic Mindset Helps You Win in Life
Many people seem to think that optimists are people who just ignore bad things [...]
These are the 5 biggest signs of a toxic workplace
A toxic work culture is the biggest reason why people quit, and it's 10 times e [...]
What Is Your Service Achilles Heel?
The Fall of Achilles, Photo by Heritage Art/Heritage Images via Getty Images) H [...]
Mental Health Has Become a Business Imperative
Of the many issues we have faced throughout the past two years, perhaps the mos [...]
What is customer service? Ultimate guide
The definition of customer service Customer service is the act of supporting an [...]
Why a Compassionate Leader Gets Results
How do you judge good leadership? In business, return on investment (ROI) is of [...]
5 Emerging Customer Experience Trends Your Brand Should Know
The demand for an excellent customer experience is increasing as new technologi [...]