What AI-Driven Decision Making Looks Like
Executive Summary To fully leverage the value contained in data, companie [...]
Tackling bias in artificial intelligence (and in humans) | McKinsey
The growing use of artificial intelligence in sensitive areas, including [...]
Turning Your Contact Center into an Insight Center | ICMI.com
This past week, I had the opportunity to moderate a fascinating discussion at th [...]
Your Customers Want to Self-Serve — It’s Good For Them And Good For You
Your customers have more choice over what products to buy, where to buy them, an [...]
Fitz Frames 3D prints glasses for kids
When you’re 3 years old and happen to need prescription glasses, your eyewear ca [...]
Using AI to Make Knowledge Workers More Effective
New AI capabilities that can recognize context, concepts, and meaning are openin [...]
The role of Artificial Intelligence in customer experience
“By 2020, 85% of customer interactions will be managed without a human” – Gartne [...]
Leverage AI To Remove Friction From The Customer Service Experience
Customer service could pose the biggest threat to companies in today’s consumer [...]
There’s a Bot in the Future of CxM
Modern customer relationship management, if I may use this ancient term, [...]
How Chatbots enhance customer services
Communication is one of the most important aspects of human lives. These, [...]