VoC and AI: Revolutionizing Customer Insights
AI significantly amplifies the effectiveness of VoC strategies. The Gist Voice of Customer amplifi [...]
Is Your AI-First Strategy Causing More Problems Than It’s Solving?
From technology giants like Google to major management consultants like McKinsey, a rapidly growin [...]
What are CEOs thinking about AI in customer service?
SPONSORED CONTENT BY - IBM Generative AI is reshaping business and society, promptin [...]
What do customers want from contact centers
Customer care leaders are facing their greatest challenge in decades. They must prepare their orga [...]
Top 10 trends to shape intelligent customer experience in 2024
In the realm of enhancing customer experience, a swift transformation is taking place, givi [...]
Gartner Analysts on the Top Trends Shaping CX in 2024 – CX Today
Historically, the focus of the customer service function has been on providing efficient, low-ef [...]
5 Emerging Customer Experience Trends Your Brand Should Know
The demand for an excellent customer experience is increasing as new technologies emerge. Nowadays [...]
Chatbots vs. conversational AI: What’s the difference?
Today’s businesses are looking to provide customers with improved experiences while decreasing serv [...]
The 4 Pillars of Successful Digital Transformations
Despite years of discussion, understanding what digital transformation means for established compan [...]
How to Incorporate Service Design for Digital Transformation
Working for an established organization, you’d like to introduce and successfully implement meaning [...]
The Power of Having One Persistent Customer Conversation
Today’s path to purchase is designed by the customer. As more touchpoints become available, making [...]
Framework for CX Transformation: How to Operationalize CX at Scale
CX transformation is the transformation of an organization’s values, structures, operations, techno [...]
Self-Service Technology Becomes Top Priority For Contact Centers
In the current global environment, lacking well-performing self-service technology in call centers [...]
