9 Questions to Help You Figure Out Why You’re Burned Out
It’s no secret that managers and employees have been suffer [...]
Loyalty Starts with Strong CX
Although inflation has shown signs of slowing down, consumers are still making [...]
23+ Customer Experience (CX) Statistics For 2024
“The customer is always right” is a time-honored mantra in the customer service [...]
Mastering Omnichannel Customer Service in 2024
Building bridges to the consumer through multi-channel support. The Gist Techno [...]
Is Your AI-First Strategy Causing More Problems Than It’s Solving?
From technology giants like Google to major management consultants like McKinse [...]
What do customers want from contact centers
Customer care leaders are facing their greatest challenge in decades. They must [...]
Gartner Analysts on the Top Trends Shaping CX in 2024 – CX Today
Historically, the focus of the customer service function has been on providin [...]
How to Succeed When You’re Not the Boss’s Favorite
Favoritism is a widespread and often unspoken reality in the workplace, stealth [...]
6 Exercises to Practice Mindfulness in Your Daily Routine
It can be challenging to stay focused on the present moment in our ever-changin [...]
If You Don’t Love Your Customers, Someone Else Will
Can you power an organization with love? Whether you call it compassion, or kin [...]