VoC and AI: Revolutionizing Customer Insights
AI significantly amplifies the effectiveness of VoC strategies. The Gist Voice [...]
How to Optimize the Customer Experience Journey for Success
Perfecting the customer experience requires a deep knowledge of the path your c [...]
23+ Customer Experience (CX) Statistics For 2024
“The customer is always right” is a time-honored mantra in the customer service [...]
Mastering Omnichannel Customer Service in 2024
Building bridges to the consumer through multi-channel support. The Gist Techno [...]
Is Your AI-First Strategy Causing More Problems Than It’s Solving?
From technology giants like Google to major management consultants like McKinse [...]
What are CEOs thinking about AI in customer service?
SPONSORED CONTENT BY - IBM Generative AI is reshaping business an [...]
What do customers want from contact centers
Customer care leaders are facing their greatest challenge in decades. They must [...]
Top 10 trends to shape intelligent customer experience in 2024
In the realm of enhancing customer experience, a swift transformation is [...]
Gartner Analysts on the Top Trends Shaping CX in 2024 – CX Today
Historically, the focus of the customer service function has been on providin [...]
What is customer service? Ultimate guide
The definition of customer service Customer service is the act of supporting an [...]