VoC and AI: Revolutionizing Customer Insights
AI significantly amplifies the effectiveness of VoC strategies. The Gist Voice [...]
Loyalty Starts with Strong CX
Although inflation has shown signs of slowing down, consumers are still making [...]
How to Optimize the Customer Experience Journey for Success
Perfecting the customer experience requires a deep knowledge of the path your c [...]
The Post-Pandemic Customer: More Demanding, Harder on Employees
Today’s organizations are rapidly transforming in response to economic forecast [...]
23+ Customer Experience (CX) Statistics For 2024
“The customer is always right” is a time-honored mantra in the customer service [...]
Mastering Omnichannel Customer Service in 2024
Building bridges to the consumer through multi-channel support. The Gist Techno [...]
Is Your AI-First Strategy Causing More Problems Than It’s Solving?
From technology giants like Google to major management consultants like McKinse [...]
What do customers want from contact centers
Customer care leaders are facing their greatest challenge in decades. They must [...]
How a Strong Customer Experience Drives Business Growth
It’s not hard to connect the customer experience to business growth. After all, [...]
Top 10 trends to shape intelligent customer experience in 2024
In the realm of enhancing customer experience, a swift transformation is [...]